Archive for January, 2007

A favor: helping the good guys at etoner.com

I have an unusual request: been blogging for years but this is my first personal post.

The best person I know runs a business called etoner.com. It’s a customer service centric mail-order shop, that sells printer toner, copier toner and other office supplies.

I can put my good name 100% behind him and his company because he shares that name with me: he’s my older brother.

The problem: Recently his competitors began using various search engine manipulation techniques: fake pages, link farms, link doorways, all sorts of things to deceive search engines. Its unfair and it has nothing to with the quality of the service they provide or products they sell.

The favor: If you need toner or other office supplies, give etoner.com and their prices a shot. They sell all the popular models like HP toner, Ricoh SP C410DN, Ricoh CL7200, HP P4005 and Okidata C5100, take special orders, and my brother, the owner, the main man, takes pride in dealing with customers directly. 1-800-365-5566, or go www.etoner.com.

And of course if you feel so motivated, throw a link up on your site to etoner.com out of respect for one of the good guys, a small business owner focusing on customers.

  • By Scott (admin) on January 29th, 2007
  • 8 Comments »
  • On writing

How a book is made: a short story

Mysteries abound about how books become books. Unlike the Schoolhouse rock episode about how bills in the Senate become bills, there is no well produced, simply-comprehensible by 10 year olds, explanation. It seems easy (you hit Cntrl-P and books come out somewhere, right?) but it’s an intellectual and tedium marathon.

Here, in short author-centric form, is how it goes:

  1. Author writes a proposal for a book.
  2. He picks a publisher and sends it in. (If no favorable response, repeat).
  3. Author writes (Imaging calendar pages flying by, bar tabs growing astronomically).
  4. Author sends manuscript to publisher.
  5. Publisher gives feedback (go to #3) or greenlights production.

And then all the work begins – the detail work of production. Much like software its the last 1/3rd has all the crunchy, tricky bits.

Every publisher works differently but for many, production includes:

  • Copyediting the text in the book
  • Obtaining rights for any photos or excerpts
  • Checking references
  • Designing the cover & interiors
  • Planning PR and marketing
  • Promotion

These activities seem like publisher business, not author business, but that’s a rookie mistake. My name goes on the book and I’m easier to find than Tim is: any mistakes get aimed my way. And of course it’s my only book published this year, while O’Reilly, for all their authorial compassion, publishes dozens. What comprises a minor oversight to publishers has made many an authors suicide note[1].

Copyediting means one thing: review. Endless review. As tortured as the copyeditor must feel, the writer has no one else to blame: its their words! They have to re-read every sentence again, and again, and again, as suggested changes, for all their grammatical correctness, can shift the meaning of sentences or kill any hard fought humor so delicately constructed in earlier revisions. How involved authors are in this process varies, but see previous paragraph.

By the time my first book actually existed as a book, I was so sick of what was in it I couldn’t look inside for long: and every author I’ve asked had similar experiences. It took awhile, if ever, that they liked what was in their book again (Many legendary writers from Hemingway to Henry Miller complained at how they loved writing, but hated what they wrote).

This isn’t meant as a play for sympathy: I mean come on. Every writer in history could have found an easier way to make a living, or if it was really so horrible, quit for sake of sanity. However after my experience, the first time I saw my book in Borders I nearly had a heart attack: after some brief ego-stroking glee, I imagined all of the work it took to make all of the other 50,000 books in that store, and my head exploded. And then I thought of how few are allowed to stay on those shelves for long. It’s a high risk thing to make a book for profit: most don’t sell enough to break even for the writer or the publisher.

I have to say that this time around, on book #2, it’s been helpful to know what to expect – and if nothing else maybe this little note with give you a new perspective the next time you pick up a book (or consider the “glories” of writing one).

And stay tuned: big news on the next book. The title and more details are in the bag.

——————-

[1] The one story I’m thinking of is Mellvile’s Moby Dick. Apparently the first edition ommitted the last chapter, and the book was panned by critics. Later, re-publication included the chapter and the book became a classic after the author’s death (not by suicide however).

  • By Scott (admin) on January 29th, 2007
  • 2 Comments »
  • Management

This week in pm-clinic: the white knight

After a few weeks on hiatus, the pm-clinic is back. With a vengeance. New tales of management challenges and great advice await.
This week in the pm-clinic discussion forum:

I was asked by to take over a troubled project. This group is managed by my boss’ peer so I am now dotted-line-reporting to him for this project. This
senior-level manager is not happy about being forced to use me. The project teams are strong but have been micro-managed by said manager who repeatedly
puts the cart before the horse – one of the major reasons the project is in trouble.

I, as the white knight,” am being asked to keep the listing ship from completely sinking. Expectations for getting it on track are high, while still meeting some of the originally set timelines.

How do I both manage this project and a sponsor who doesn’t want me as the PM?

-Signed, the white knight

Special offer from the book dart folks

My post about book darts was picked up by O’Reilly radar and lifehacker, and wouldn’t you know it: word got round to the makers of these great little things.

Bob Williams, one of the founders of the company, chimed in and made this offer:

Readers of the Berkun Blog, may, if they wish to, buy our Book Darts for the wholesale costs. Order on the reseller side of our site or alert us in the comments box when you order, and we’ll make the adjustment.

Thanks Bob!

Creativity: Supply vs. Demand

Creative people like to create – no surprise there. But many problems creatives face have little to do with making things. The top gripes I hear from creators, designers, writers and programmers, are solved by thinking about demand for their work, rather than making more of it, or trying to make it better.

Any intro to economics course pummels students with endless variations of curves like the one above. Right now thousands of MBA students are watching professors prance around charts, and point to curves that look much like this one. And its for good reason: there’s some smart theory of commerce that everyone should understand, even in the oversimplified way I’m about to describe.

The demand side of creativity

Pop quiz: Assume you are in a market with more supply than demand: you have 20 widgets (or great ideas), but your customer (your boss) isn’t interested in paying much for them.

If we think of the chart there are three choices:

  1. Lower prices, expecting to increase sales.
  2. Create new diagram, showing infinite demand, and staple it to your boss’ forehead.
  3. Work to increase reasons for demand.

Generally designers can’t do #1 – especially if they’re on a salary. #2 is fun, but requires a fast stapler and good aim. Leaving #3. Something has to be done to shift that demand curve to the right.

So how does a creative person increase demand for their work?

  1. Ask. Mention to your customers you want to provide more value. What is it that drives their demand for your work? Ask the question and then shut-up and listen. They’re telling you their values, and if you want their demand you have to work on their turf. You might influence their values, but that’s a tough place to start.
  2. Tell stories. In your world, who has the strongest demand for your work? Even if you are unpopular, someone likes your work more than others. Tell their story to the rest of your market of why they find what you do valuable. Testimonials are everywhere in marketing for this reason: it demonstrates demand, which creates demand.
  3. Prove your value. Are there before and after pictures you can show? Stats on how your creations have helped sales, raised profits, lowered costs? Start compiling and when you have a good case, spread it around. Take an inventory of all the ideas and creations you’ve had: no matter how you’ve struggled, some efforts will have had more value than others.
  4. Take a a gamble / Make a proposal. Once you have stories and proof of value, place a bet on yourself. Put a proposal together: a plan for a new project, a change in how an existing project should be done, something. The better the stories & proof, the more ambitious the proposal. Use those stories and proof of value as collateral, and as part of your pitch for a specific action you want. Imagine the kind of demand you feel your work is worthy of, and craft the proposal to match.
  5. Find a champion. Who has enough influence to raise demand for your work? Enlist them as your advocate. Explain the goal of raising the value of your work, and ask for help. Can they talk to their peers? Recommend you for projects? Or endorse a proposal you’ve made?

You get the idea – someone has to do marketing for your creations, and that’s a different skill, and philosophy, than creation itself. Often this is the role design managers or creative directors are supposed to play, but its rarely as much fun for them as working the supply side.

A more accurate discussion of how supply and demand curves work can be found at netmba or at wikipedia (where the diagram above is from).

Have other demand side activities that creatives can use? Let me know.

How we got here: Legacy of the whole earth catalog

Much of the current web 2.0 vibe was born by the folks who started the Whole Earth Catalog, the WELL (first online community), and Wired magazine.

Well, here in this panel interview are the founders of all three: Kevin Kelly, Stewart Brand, and Howard Rheingold, talking about how it started, why they did what they did, and what they think of where we are today.

80 minutes long in Realvideo format. Skip to ~15 minutes in to bypass the various intros.

wholeearth.jpg

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